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Client: Grupo SIX
Post-purchase membership platform for direct response
A complete post-purchase journey, from the confirmation page to a hub with content, support, an AI assistant and a marketplace. Fewer chargebacks and recurring revenue.
$50K+in organic revenue, zero paid ads
Challenge
After checkout, customers were left without guidance: they didn't know how to access the product, track delivery or get answers. The result was overloaded support, chargebacks and no chance to sell after the first purchase.
Solution
We designed the post-purchase journey starting right after checkout, with a confirmation page that introduces the product, explains the next steps and takes the customer to a personalized membership area built to engage, resolve doubts and drive new sales.
What we built
- Hub with an ebook library, bonus videos, order tracking and niche-specific apps.
- Community space where customers share progress photos, plus a dedicated blog per product niche.
- Support center with FAQs and direct contact, giving customers a clear path before a chargeback.
- Subscription-based AI product specialist trained on each product's VSL, delivering tailored health, nutrition and wellness guidance.
- Built-in marketplace with cross-sells, upsells and recurring offers by buyer profile, plus a dedicated upsell/downsell funnel.
Results
- Significantly fewer chargebacks through a secure, guided post-purchase experience.
- $50K+ in fully organic revenue from the membership ecosystem alone, with zero paid acquisition.
- Support turned into a recurring, monetized offering.